Georgi Vasilev CV

Georgi Vasilev

IT Professional
Georgi Vasilev

WORK EXPERIENCE

13/01/2017 – Present – Senior VMWare Administrator
ProCredit Bank

  • Design, plan, develop and implement IT solutions
  • Participate in developing short and long term IT strategies
  • Responsibility for ITIL processes: Incident and Change management
  • Interface with business and IT stakeholders to understand business and IT system solution/product/performance/service requirements
  • Translate business requirements and functional designs into appropriate technical
    specifications
  • Review and approve detailed technical designs to ensure compliance with the stated
    solution design
  • Conducts weekly reviews and updates of project schedules and reviews
  • Project management

01/01/2017 – 13/01/2017 – Client Virtualization Services Deep Technical Support Engineer
Enterprise Services Bulgaria EOOD

  • Involved in ITIL Problem Management in order proactive to resolve complex issue and prevent service interruptions
  • Capacity lead for Multi-technologies complex platform
  • Responsible for change and implementation planing
  • Work on standby shifts and handle critical issues out of office hours
  • Responsible for technical documentation and leading internal knowledge based training

01/02/2016 – 01/01/2017 – HPE Client Virtualization Services Deep Technical Support Engineer
Hewlett-Packard Global Delivery Bulgaria   www.hpe.com

  • Involved in ITIL Problem Management in order proactive to resolve complex issue and prevent service interruptions
  • Capacity lead for Multi-technologies complex platform
  • Responsible for change and implementation planing
  • Work on standby shifts and handle critical issues out of office hours
  • Responsible for technical documentation and leading internal knowledge based training

03/02/2014–01/02/2016 – HP Client Virtualization Services Technical Support Engineer
Hewlett-Packard Global Delivery Bulgaria   www.hp.com

  • Develop and implement integrated solutions based on standardized technology, tools and processes.
  • Provide management of a client’s workplace environment by delivering a mix of automated and personalized services.
  • Provide clients with tested, reliable and stable service.
  • Plan and implement all customer needs in short time.
  • Implement and develop PRTG Network monitoring for customer enviroment
  • Close work with Account and Project Managment team
  • Participate in cross country project, with closely involved from Project Services team
  • Involved in project of more than ten thousands users migration
  • Develop capacity methodology based on Customer needs to prevent critical outages due to capacity issues Business

08/06/2011–02/03/2014 – Adecco HP ITO Windows Server support
Adecco Bulgaria www.adecco.net

  • Provide customer technical expertise in their particular areas in order to meet excellent customer service.
  • Working of shift in order to cover 24/7 Service-level agreement.
  • Following best practice ticket management processes.
  • Strictly follow ITIL model.
  • Following problem, change and capacity procedures.
  • Collaborate with other teams in order to provide high quality support